Frequently Asked Questions

We are proud to offer an exquisite selection of world-renowned luxury brands including Cartier, Hublot, Blancpain, Crivelli, Pasquale Bruni, Yoko London, Mikimoto, SwissKubik, and others. Each brand has been carefully selected for its exceptional craftsmanship, heritage, and timeless elegance.

We guarantee 100% authenticity for all our timepieces and jewelry. We are authorized retailers for all brands we carry, and every product comes with its original manufacturer's warranty, authenticity certificates, and original packaging. Our pieces are sourced directly from the official brands or their authorized distributors.

All our watches come with the official manufacturer's international warranty, depending on the brand.  Warranty details, coverage, and duration are specified with each purchase. We recommend keeping all warranty documentation and proof of purchase for servicing needs.

We accept bank transfers and all major credit cards including Visa, MasterCard, and American Express.

Yes, we offer comprehensive watch servicing including battery replacement, strap adjustments, ultrasonic cleaning, water resistance testing, and routine maintenance.

Yes, we provide complimentary luxury gift wrapping for all purchases. Gift cards are also available in various denominations, perfect for those who wish to give the gift of choice.

For watches, we recommend regular cleaning with a soft cloth and avoiding exposure to extreme temperatures or magnetic fields.

Yes, we provide complimentary bracelet sizing and adjustments for all watches purchased from our boutique. Our expert technicians will ensure a perfect fit for your comfort and style.

While appointments are not required, we highly recommend booking an appointment for a personalized shopping experience. Walk-in customers are always welcome, and we will be delighted to assist you during our business hours.

Our dedicated customer service team is available to assist you Monday through Saturday, 10 AM to 8 PM. You can reach us by phone at 010 516024, WhatsApp at +37443 604040, email at gold@lorange.am, or visit us in person at our boutique located at Yerevan, Abovyan St. 11-54. We also offer live chat support on our website during business hours for immediate assistance.